• Full Time
  • Runcorn
  • £27,000 £ / Year

Account Manager

£27,000 pa plus Car Allowance


Our client who is a business-to-business service provider is looking for an Account Manager to join their close-knit team.

The main duties of this role will be to manage the existing client base, developing a relationship with each client to minimise the number of clients leaving by pro-active engagement on a regular basis.

This engagement will be via the phone as well as virtual meetings and site visits where appropriate.

The overall responsibility of the Account Manager role is to learn more about each client’s business in a consultative manner so you can recommend the right solution.

Job Purpose

Fundamentally to increase service, revenue, and margin from the existing client base. Increase the number of services and products we currently sell and manage to and for the existing client base.

Win new customers from referrals from the base by offering exemplary customer service and client engagement.

Main Duties

  • Increase the number of services and products we currently supply and manage for the existing client base.
  • Get referrals from current client base to win new clients.
  • Become the main point of contact for all sales business by developing a position of trust and confidence.
  • Manage the CRM element of the client engagement, building and reporting on the sales pipeline.
  • Report on the successes and results of the engagement to the Managing Director on a weekly basis.
  • Build a ‘pipeline’ for success
  • Update the data held within both the billing and CRM systems regarding the current contact and communication preference details for each client.
  • Become the ‘Product Champion’ for new services extending the sales portfolio.
  • Keep up to date with supplier terms and product offerings, using that knowledge as a prospecting tool with the client base.
  • Daily engagement with the ‘Technical Support Team’ and ‘Finance Team’ in order to deliver the best technical service to the clients whilst measuring profitability by using commercial acumen.
  • Use the company billing system to analyse client usage and highlight and reduce potential ‘churn’ impact.

The Ideal Candidate

  • Highly experienced unified communications professional.
  • Somebody the company has confidence in to represent the business internally and externally.
  • Self-motivated individual possessing confidence but also good empathy skills.
  • A relationship builder and good listener.
  • A person our clients will have confidence in and trust because they exceed the client’s expectations.
  • A quick learner who can adapt to new systems, processes, services, and products.
  • An excellent written and verbal communicator.
  • Competent in Excel, Word, and other Microsoft Office products.
  • Highly numerate and comfortable with data in multiple formats.
  • Somebody who likes to keep up to date with the latest communications’ technology and industry patterns and trends.
  • A good team player that inspires confidence in their colleagues and customers.
  • A creative thinker who wants to solve problems by creating solutions.

Qualities and Skills Required

  • An excellent client engagement telephone manner.
  • Very good product knowledge.
  • Good CRM skills.
  • Able to build and deliver tender responses and professional sales documentation.
  • A good ‘closer’ able to win business.
  • Ability to sell in a consultative and thoughtful manner.
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